What if registration was ok but you cant log on...

Important information on the registration process, plus:
- What to do if your membership number is not found...
- What to do if it complains about your email address...
- What if registration was ok but you cant log on...
- What to do if you've forgotten your password...
- It says my account is not active or I havnt received the registration email...
- 'Forgot Password' didnt work...
- It says my number/username is already in use...
- I didnt get an email after registration...
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phil.harris
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Joined: Sun 30 Apr 2017, 12:58
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What if registration was ok but you cant log on...

Post by phil.harris » Wed 20 Dec 2017, 19:27

Dont panic - it usually just means that your account has not been activated yet.
After registration you should have receive an email telling you that you have to validate your email address (it can take 10 minutes or more to arrive !).
You have to validate your email address by clicking the link in the post-registration email before you will be allowed to log on !

If you didnt receive the validation email or have deleted it, then you can request it again via the 'Resend Activation email' link on the 'login' page.
Retired-slightly-early to reduce stress by riding motorcycles more often

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